mcq Responsible Gambling
mcq believes gambling should be a healthy form of entertainment — not a source of income. Understanding your own limits and seeking help when needed is the foundation of responsible gambling.
Age limits are strictly enforced
Casino and betting services at mcq are available only to persons aged 21 and above. An age verification process is carried out at the time of account registration. If you suspect that a minor is operating an account in any way, please notify our support team immediately. Using parental control software on your device is recommended to protect family members.
The age limit and detailed account usage guidelines are clearly stated in mcq's Terms and Conditions. Please take the time to read them carefully.
Tools to keep yourself in control
mcq offers several practical features that help you stay in control of your gambling. These can be activated at any time from your account settings or through the support team.
Set deposit limits
Set a maximum amount you can deposit daily, weekly or monthly in advance. If the limit is reached, the system automatically blocks further deposits.
Financial controlSession time limits
Set a maximum duration for a continuous playing session. Once the set time is up, the session ends automatically and you are advised to take a break.
Time managementReality check alerts
A message appears on screen at set intervals — reminding you how long you have been playing and how much you have spent.
AwarenessLoss limit
Set a limit so that once you have lost a certain amount you cannot play further. This is an effective way to protect yourself from larger financial losses.
Loss restrictionCool-off break
Take a temporary break from 1 day up to 6 weeks. During this time you will not be able to access your account or place bets — giving you time to reflect.
Temporary breakSelf-exclusion
If you want to stop gambling for a longer period, choose self-exclusion. Your account can be closed for anywhere from 6 months to permanently. Once active, there is no way to reopen it during the exclusion period.
Permanent protectionRecognise the warning signs of a problem
Most people gamble for entertainment and enjoy it responsibly. However, certain signs may indicate that gambling is getting out of control.
If one or more of the above applies to you, do not delay — seek help now. mcq's 24/7 live chat support is always available.
Responsible gambling practices
For people who enjoy betting and casino games at mcq, the most important priority is keeping gambling within a defined limit for entertainment. Before each session, ask yourself — how much time and budget am I setting aside for today? Deciding on these two limits in advance keeps gambling under control.
It is not wise to think of gambling or betting as a source of income. There is no guarantee of winning any game or match — every bet is an independent event and previous results do not affect future ones. Only spend money that, if lost, will have no impact on your daily life.
mcq understands that every player's situation is different. That is why our platform includes tools that can be customised to individual needs. You can set your deposit limit, session duration or break period yourself at any time from your account settings.
Under mcq's Privacy Policy, all your account information and gambling history is stored securely. If at any point you feel it is becoming difficult to gamble responsibly, let our support team know. They will help guide you in the right direction without judgment.
Once self-exclusion is activated, the account cannot be reopened before the set period ends. This is a strict protective measure that respects your own decision. For any questions, detailed information on responsible gambling is also available in our FAQ section.
Remember — asking for help is not a sign of weakness; it is a sign of responsibility. Talk openly with your family, unburden yourself to someone you trust, or seek professional counselling — every one of these steps is the right one.
Ways to get support
If you are struggling, you do not have to face it alone. Help is available through any of the options below.
mcq live chat support
Our support team is available 24 hours a day, 7 days a week, in both Bengali and English. For any need — account lock, self-exclusion or setting a limit — chat with us directly.
Contact by email
You can write to us in detail by email. mcq support email: [email protected] — the team responds promptly and your situation is handled with full confidentiality.
Family and friends
Talking to someone close to you is the first and simplest step. Tell a trusted family member — they can help keep you safe and stand by you in arranging professional support if needed.
Professional counselling
Speak with a mental health professional. There are specialist counsellors for gambling-related problems who can help you build a personal plan. These consultations are completely confidential.
Self-exclusion request
If you feel you need a short break or a longer one, let us know via live chat or email. The support team will apply self-exclusion to your account — quickly and without question.
Personal review
Review your gambling history from time to time. Regularly checking how much time and money you are spending helps you spot changes in your habits. This information is available at any time from your account dashboard.
Assess yourself
Ask yourself the questions below. If your answer is "yes" to more than one, it is time to seek help.