mcq Casino FAQ — details on Verification, Deposits and Withdrawals

Account verification at mcq confirms the identity of every player and protects account security. It prevents unauthorised access and keeps financial transactions safe. Once verification is complete, the withdrawal process is faster and smoother. Detailed verification guidance can be found in the Terms and Conditions.

mcq may request verification documents typically before your first large withdrawal or if unusual activity is detected on the account. Documents are also sometimes required after opening a new account to confirm registration details. Having your documents ready in advance speeds up the withdrawal process.

For verification at mcq, a clear scan or photo of a National ID (NID), passport or driving licence is generally accepted. A recent utility bill or bank statement may be used for address verification. Documents must be clear, not expired and in an uploadable format.

If your submitted documents are not accepted, the mcq support team will usually explain why and give you the chance to resubmit. The most common reasons are a blurry image, part of the document being cut off, or the document being expired. Take a full, clear photo of the document in good lighting and upload it again. If the problem persists, get help directly through live chat.

The time to complete verification at mcq may vary depending on the type of document and how busy the team is. Submitting the correct documents on the first attempt increases the chance of a faster outcome. You can stay in touch with the support team via live chat for quicker updates while verification is in progress.

You can generally start playing after registration and deposit. However, if verification is not complete, your withdrawal request may be held up. It is therefore a good idea to submit your documents and finish verification as soon as possible so there are no delays when you withdraw later.

The minimum deposit amount at mcq is ৳300 for all methods. This applies equally to bKash, Nagad, Rocket, Upay and bank transfer. Any amount of ৳300 or more can be deposited. The minimum deposit to claim a bonus on slot games is also ৳300.

mcq currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). Deposits via all mobile wallets are completed within minutes. Choose whichever method suits you best.

Depositing at mcq with Nagad is straightforward — select Nagad on the cashier page, enter the amount and send money to the Nagad number shown. Save the Transaction ID in case the funds do not arrive and you need to provide it to support. The minimum amount is ৳300.

First confirm that the payment went through and that you received a confirmation message on your mobile wallet. If your balance still has not updated after a few minutes, contact mcq via live chat or email with the Transaction ID, amount and time of the transaction. The support team will look into it promptly.

When you deposit at mcq for the first time, you receive a 200% bonus of up to ৳10,000. For example: depositing ৳1,000 adds ৳2,000 in bonus funds, bringing your total balance to ৳3,000. To withdraw bonus winnings, you must wager the bonus amount 25 times (৳2,000 × 25 = ৳50,000). Read the terms and conditions before claiming the bonus.

Yes, an OTP will be sent automatically to your registered mobile number for bKash transactions. mcq will never call you to ask for an OTP — do not share it with anyone. Use the OTP only yourself within the bKash app or USSD. If you have any trouble with a deposit, contact support.

Some common signs are: repeatedly increasing bets to try to recover losses, being unable to stop playing, continuing to play despite financial difficulties, neglecting family or work, and lying about gambling. If you notice these signs, you will find information on professional help on the responsible gaming page.

You must be 21 years of age or older to take part in any casino or betting activity at mcq. Age is checked at registration and may also be confirmed later through documents. Gambling by those under age is strictly prohibited — this is part of our commitment.

You can contact mcq via live chat or email to activate a cooling-off period (a temporary break) or self-exclusion. A cooling-off period suspends the account temporarily for a few days to a few weeks. Long-term self-exclusion keeps the account closed. This option can be used at any time without question.

Yes, you can request a daily, weekly or monthly deposit limit through the mcq support team. Setting a limit makes it easier to stay within your budget and reduces the risk of overspending. You will find more details on the responsible gaming page.

mcq takes responsible gaming seriously. If you feel a family member is in difficulty, contact our support team — we can point you to professional help resources. If you have account-related concerns, please share the details directly by email.

Only set aside money you can afford to lose without causing financial hardship. Set a limit before each session and stop playing when you reach it. Play for entertainment rather than chasing wins. Read mcq's responsible gaming page for more tips.

Withdrawals at mcq are generally completed within 10 to 45 minutes. Mobile wallets such as bKash, Nagad, Rocket and Upay are usually processed faster. Bank transfers may take a little longer. Having verification complete makes withdrawals as fast as possible.

The minimum withdrawal amount at mcq is ৳500. Requests below this amount cannot be submitted. This limit is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer. mcq VIP members also follow the same minimum withdrawal limit.

No, to withdraw winnings from a bonus you must meet the wagering requirement. For the 200% welcome bonus, for example, you must wager the bonus amount 25 times. For instance: if you deposit ৳1,000 and receive ৳2,000 in bonus funds, you must wager ৳50,000 before bonus-related winnings can be withdrawn. Your own deposited funds can be withdrawn at any time.

Yes, at mcq withdrawals are sent only to a mobile wallet or bank account registered in the account holder's own name. Withdrawals to someone else's number are not possible. This is an important rule for financial security and fraud prevention.

When a withdrawal is cancelled, mcq will usually inform you of the reason. Common reasons include incomplete verification, wagering requirements not being met, or incorrect wallet details. Contact live chat to find out the reason, resolve the issue and resubmit your request.

The mcq VIP programme has three tiers — Bronze, Silver, and Gold. Moving to a higher tier increases your weekly cashback benefit: Bronze offers up to 0.4%, Silver 0.8%, and Gold 1.2% cashback on net losses. Full details of the programme are available on the mcq VIP page.