mcq Casino Privacy Policy

Our core commitment is to handle the personal information you provide while using the mcq Casino platform in a secure and responsible manner. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your information.

This policy applies to all mcq services — including the website, mobile application, and live support channels. By registering on the platform, you agree to the terms of this policy. Our Terms and Conditions complement this policy, and reading both documents together will give you a complete picture.

Various types of information are collected during the process of creating an account and using services on the mcq platform. This information can be divided into two main categories:

1.1 Information You Provide Directly

• Full name, date of birth, mobile number, and email address at the time of registration
• National ID or passport number for identity verification
• bKash, Nagad, Rocket, or Upay number for deposits and withdrawals
• Messages and information provided when contacting support via live chat or email
• Preferences and limits set when adjusting responsible gaming settings

1.2 Automatically Collected Information

• IP address, browser type, and operating system information
• Which pages were visited on the site, how long was spent, and which games were played
• Login time, device ID, and session information
• Information collected through cookies and similar tracking technologies

Collected information is used only for specific, legitimate, and necessary purposes. mcq never sells your information to unnecessary third parties.

• To create accounts, verify identity, and ensure secure login
• To process deposits, withdrawals, and transactions
• To prevent fraud, money laundering, and unauthorized access
• To provide 24/7 live chat and email support services
• To enforce and monitor responsible gaming limits
• To send relevant bonus offers and promotional messages (if you have consented to marketing communications)
• To improve platform performance and user experience

mcq shares your information with third parties only in the circumstances listed below. SSL encryption is used for all data transfers.

3.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners may only use the information for their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed if required by applicable law in Bangladesh, a court order, or a directive from a competent authority. This is part of a legal obligation, not a voluntary action taken against the user.

3.3 What Will Never Be Done

• Your information will not be sold or rented
• Profiles will not be shared with unrelated advertisers
• Information will not be given to third parties without an approved purpose

Your account information is retained while it is active. Even after an account is closed, data may be kept for a set period for legal and business purposes. mcq follows these methods to protect your data:

• User data and transaction data are kept secure through SSL/TLS encryption
• Passwords are stored in hashed form — never stored in plain text
• Restricted access controls on servers and regular security audits are conducted
• Automated monitoring systems are active to detect suspicious activity
• Staff access to personal data is role-based and strictly controlled

Cookies and similar technologies are used on the mcq website and app. Cookies are small text files stored in your browser or on your device.

Types of Cookies Used

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: Help remember language preferences and site layout
• Analytics cookies: Used to understand which pages are used most and to improve services

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

As a mcq user, you have the following rights regarding your personal information. Contact us to exercise these rights:

• Right to access: You may request to know what information we hold about you
• Right to correction: You may request correction of inaccurate or incomplete information
• Right to deletion: Where there is no legal obligation to retain it, you may request deletion of your data after account closure
• Right to restrict processing: You may ask us to limit the use of your data for specific purposes
• Right to opt out of marketing: You may unsubscribe from promotional emails or messages at any time

Under the Responsible Gaming Guidelines, you may also set limits on your own account and use self-exclusion options — this information is also part of our protection measures.

All mcq services are exclusively for persons aged 21 and above. Information about anyone under the age of 21 is not knowingly collected. Age is verified at the time of registration.

If we are informed that a minor's information has been collected by mistake, the relevant account will be closed immediately and all data will be deleted.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, it is ensured that adequate data protection measures exist in the destination country and that the transfer is carried out with contractual safeguards.

For any questions about data transfers, contact our support team directly.

This privacy policy may be revised from time to time to keep pace with the development of mcq services or changes in applicable law. Users will be notified in advance by email or through the platform for significant changes.

Continued use of the platform after changes will be taken as your consent to the updated policy. It is therefore recommended that you visit this page regularly to read the latest version. To learn more about us, visit the mcq About Us page.

For any questions, complaints, or information requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat — available after logging in to the platform, in both Bangla and English

We will try to respond to your request as quickly as possible. For general questions, you can visit our FAQ page, where answers to many common questions are compiled.